12-Month Warranty Policy
At Revlora, we stand behind the quality of SmileDock. Every SmileDock cleaner comes with a 12-month limited warranty, giving you added confidence and peace of mind with your purchase.
Below, you'll find details about what's covered, how to make a warranty claim and what to expect if something goes wrong.
1. Warranty Coverage
Every SmileDock cleaner is covered by a 12-month limited warranty from the date of delivery.
This warranty covers manufacturing defects and product malfunctions that occur during normal, intended use.
Covered defects may include:
-
Malfunctions affecting the ultrasonic cleaning system.
-
Defects affecting the UV-C function.
-
Manufacturing faults affecting other components or the normal operation of the device.
Coverage is subject to the conditions outlined below and is provided in addition to your applicable consumer rights.
2. What Isn't Covered
Our voluntary warranty does not ordinarily cover damage resulting from:
-
Accidental damage or improper handling.
-
Misuse or use contrary to the supplied instructions.
-
Unauthorised modifications or repairs.
-
Normal cosmetic wear and tear.
These exclusions apply to Revlora's voluntary warranty and do not restrict any rights or remedies available under applicable consumer protection laws.
3. Repairs, Replacements & Refunds
If your SmileDock develops a defect covered by our warranty, Revlora will arrange a repair or replacement at no additional cost.
If a repair or replacement isn't reasonably available, we may provide a refund.
The appropriate remedy will depend on the circumstances of the claim and your applicable consumer rights.
4. How to Make a Warranty Claim
To request warranty assistance, please contact our support team through our Contact Us page.
When contacting us, please provide:
-
Your order number or other reasonable proof of purchase.
-
A description of the issue you're experiencing.
-
Photographs or a short video, where reasonably necessary to help us assess the problem.
Our support team will review your claim and provide further instructions.
Please do not return your SmileDock without contacting us first.
5. Warranty Shipping Costs
For approved warranty claims, Revlora will cover reasonable return shipping costs where a return is required, as well as delivery costs for a repaired or replacement product.
Please contact our support team before arranging return shipping so we can provide the appropriate instructions.
Where eligible return shipping costs have already been incurred, we'll explain how to request reimbursement.
This does not limit any additional rights you may have under applicable consumer protection laws.
6. Warranty Coverage for Replacements
If your SmileDock is replaced under warranty, the replacement product will be covered for:
-
The remainder of the original 12-month warranty period; or
-
90 days from the date the replacement is delivered.
Whichever period is longer will apply.
This additional warranty coverage does not limit your applicable consumer rights.
7. Warranty for Gift Recipients
Our 12-month warranty also applies to SmileDock products received as gifts.
Gift recipients may request warranty assistance by providing the original order number or other reasonable proof of purchase.
The warranty period begins on the date the original order was delivered.
8. Your Consumer Rights
Revlora's 12-month warranty is provided in addition to your rights under applicable consumer protection laws.
Nothing in this policy excludes, restricts or modifies consumer rights or remedies that cannot legally be excluded.
Depending on the circumstances and applicable laws, you may be entitled to a repair, replacement, refund or other remedy even after the voluntary warranty period has expired.
9. Contact Us
If you have a question about your SmileDock warranty or need assistance with a claim, please contact our support team through our Contact Us page.
We're here to help resolve any issues with your product.