Refund policy

Returns & Refunds Policy

At Revlora, we want you to feel confident with every purchase. If you need to return or exchange your SmileDock, we're here to help.

Please review the information below to understand our return eligibility, refund process and exchange conditions.

1. 30-Day Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the product:

• Is unused and in its original condition.

• Is returned with its original packaging.

• Includes all accessories and components originally supplied.

Customers are responsible for return shipping costs for change-of-mind returns.

These conditions apply to voluntary returns and do not limit your applicable consumer rights.

2. How to Start a Return

To request a return, please contact our support team through our Contact Us page with your order number and reason for returning the product.

Once your return request has been reviewed, we'll provide the appropriate return address and instructions.

Please do not send products back without contacting us first.

3. Return Deadlines

Change-of-mind return requests must be submitted within 30 days of delivery.

Once your return has been authorised and you've received return instructions, you must dispatch the product within 7 days.

These deadlines apply to voluntary returns and do not restrict your applicable consumer rights.

4. Used Products & Hygiene

For hygiene reasons, SmileDock products that have been used are not eligible for voluntary change-of-mind returns or exchanges.

To qualify for a voluntary return or exchange, products must be unused, in their original condition and returned with their original packaging and included accessories.

This restriction does not affect your rights if a product is faulty, defective or otherwise fails to meet applicable consumer guarantees.

5. Return Packaging & Transit Damage

Please package your return securely to protect the product during transit. We recommend using the original protective packaging wherever possible.

If a product is damaged during return shipping due to inadequate packaging, Revlora may refuse or reduce a voluntary change-of-mind refund, depending on the circumstances.

This does not affect your applicable consumer rights for faulty or defective products.

6. Exchanges

If you'd like to exchange your SmileDock for a different colour, please contact our support team within 30 days of delivery.

Exchanges are available for unused products in their original condition, with all original packaging and included accessories, subject to stock availability.

Customers are responsible for return postage and any additional shipping costs associated with voluntary exchanges.

These conditions do not affect your applicable consumer rights for faulty or defective products.

7. Faulty or Damaged Products

If your SmileDock arrives damaged, is defective or does not function as expected, please contact our support team with your order number and a description of the issue.

We may request photographs or a short video where reasonably necessary to help us assess the problem.

Where a product is confirmed to be faulty, we'll arrange an appropriate repair, replacement or refund in accordance with your applicable consumer rights.

Revlora will cover reasonable return shipping costs where legally required, including reimbursement of eligible costs already incurred.

Our voluntary return conditions, including the 30-day deadline, unused-product requirement and original-packaging requirement, do not restrict remedies available under applicable consumer protection laws.

8. Refund Processing

Once your return has been received and inspected, approved refunds for voluntary returns will be processed within 5 business days to your original payment method.

The time it takes for your refund to appear in your account may vary depending on your bank or payment provider.

Refunds required under applicable consumer laws will be handled within the timeframes those laws require.

9. Order Cancellations

If you wish to cancel your order, please contact Revlora support as soon as possible.

Orders can be cancelled for a full refund, including any Shipping Protection fees, provided they have not yet been dispatched.

Once an order has been dispatched, our standard returns and refunds policy applies.

This does not affect your applicable consumer rights.

10. Shipping Protection Refunds

Shipping Protection is an optional service available for AUD4.99.

Once your order has been dispatched, Shipping Protection fees are non-refundable for change-of-mind requests.

If your order is cancelled before dispatch, the Shipping Protection fee will be refunded in full.

This does not affect any refund or other remedy you may be entitled to under applicable consumer protection laws.

11. Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot legally be excluded.

Depending on the circumstances and applicable laws, you may be entitled to a repair, replacement, refund or other remedy for a faulty or nonconforming product, regardless of our voluntary return conditions.

12. Contact Us

If you have questions about a return, refund, exchange or cancellation, please contact our support team through the Contact Us page.

We'll be happy to assist you.